Design Research
Sometimes it’s not the right time to build a full strategy program. You need someone to come in, take a clear-eyed look at your customer experience operations, and tell you honestly where the opportunities are and how to mobilize on them fast.
The CX Opportunity Audit is a focused engagement designed to rapidly give you a clear view of your problem area and a prioritized backlog of opportunities for improvement. I’ll also help you get the initiatives on their feet, whether it’s mobilizing project teams, define roles, or establishing governance.
Where You Need Help
What You’ll Get
In a 12- to 16-week engagement, we can plan an interactive workshop with a clear plan and objective, brings the right stakeholders to the table, and kickstarts a path to a more productive future.
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End-to-end workshop agenda, including ice breakers, context-setting, interactive activities such as ideation and prioritization, and wrap up
We’ll work together iteratively to ensure that we’re working within the the constraints and nuances of your organization and stakeholders
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Workshop facilitation - on-site or virtual including logistics planning if needed
Driving open dialogue and conversation to ensure maximum impact from the time investment
Relevant facilitation material - thought starters, worksheets, classic flip-charts and post-its
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Synthesized takeaways and insights from workshop
Next steps and action plan to maintain momentum after workshop
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Item description
Let’s get your sticky notes and flip charts out and start scoping out a workshop.